FAQs

What happens if I don't log in during the annual selection window?

Some of your benefits will automatically rollover, but those with a benefit lock will not renew without action.

It’s important to log in and review your choices if you’re currently enrolled in Bike to Work (if you purchased your voucher at the last annual window) and Cyber Security.

If you do not make any voluntary benefit selections, you’ll still receive your core benefits and your Flex Allowance will be transferred to your pension.

What is a Life Event?

You have an annual benefit selection window to make your choices using your Flex Allowance. If your circumstances change during your benefit year and you experience a Life Event, you can request a change outside of this window to certain benefits.

Life events include getting married or divorced, becoming a parent, a significant change of hours or salary, suffering from bereavement and changes to circumstances directly arising as a result of coronavirus (COVID-19).

If you are unsure whether your situation constitutes a Life Event, check online or contact the helpdesk.

Where can I get more information?

Everything you need to know and more is available on the MyBenefits platform.

Simply visit mybenefits.axiscapital.com to get started.

If you need further help or assistance, you can contact the dedicated MyBenefits helpdesk by email at: helpdesk@mercermarshbenefits.com